DataViz, Inc. DataViz, Inc. Customer Service Desk

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Sales Question Form

IF THIS IS NOT A SALES RELATED QUESTION THEN YOU WILL NOT RECEIVE A RESPONSE. FOR TECHNICAL SUPPORT QUESTIONS, PLEASE VISIT OUR SUPPORT SITE TO VIEW YOUR SUPPORT OPTIONS AT http://support.dataviz.com

The DataViz Sales Team generally responds to questions within 3 business days. In order to provide the best customer service we possibly can, it is very important that you include all of the following information.

Please Note: For questions regarding Pre-Sales, Customer Service or Support for The App Shop from DataViz, please click here.

Name:
E-mail address:
What DataViz Product are you inquiring about?
Do you currently own this product?
If YES, enter your product registration number: (How do I find my registration?)
What is the subject of your question?
Please enter your question in detail:
  
Before submitting this form: If you are having an activation issue with Documents To Go 3.0 for Android, click here to review activation help steps.
  
 

 

Transfer License

Unfortunately, we cannot transfer the license to another operating system free of charge. If you want to use Documents To Go for the iOS platform you would need to purchase a license through the App Store/iTunes. Since it is not sold direct through DataViz, we are not able to offer a discount to our customers.

Return Policies

Return policies vary depending on where you purchased your product. Please review the options below for return information.

1. Purchases from a retail or online location other than DataViz

Any purchase from a retail or online location is subject to the return policies of that location. Links to some locations are provided below. If you do not see the location where you purchased the product, please visit that company's web site for product return information.

iOS App Store

All purchases and returns for Documents To Go for iOS and Passwords Plus for iOS are handled by the App Store. To obtain a refund, submit a question/problem report from the App Store.
Google Play (formerly Android Market)
You have 15 minutes from the time of download to return an app purchased from Google Play in order to obtain a refund. To do this:
1. Launch the Google Play Store app on your device.

2. Select Menu>My Apps

3. Select the app you'd like to return. If the 15 minute window has not passed, the app is eligible for return and you will see a button that says Open and one that says Refund.

4. Tap the Refund button. The button will now say Uninstall. Press Uninstall to remove the app from your device and initiate the refund.

Note: If the 15 minute time period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device. For more on Google's policy, Click here.

Ovi
For any S60 Purchases made through Ovi Store, Click here.

2. Direct purchases from DataViz

Any purchase direct from DataViz comes with a 30 day money back guarantee. If you are not satisfied for any reason, you have 30 days to complete our Return Form to receive a refund. Please note: DataViz reserves the right to refuse excessive repeat refunds to any customer under its discretion and will not be responsible for fluctuation in currency or third party transactional related costs.