Frequently Asked Questions

1. What are the requirements for installing/using Documents To Go?
2. How do I re-install Documents To Go on my iPhone or iPod touch?
3. What is the difference between "Documents To Go" and "Documents To Go with Exchange Attachments"?
4. How much does Documents To Go cost?
5. How large is Documents To Go?
6. Does DataViz offer volume/site licensing?
7. Are localized versions of Documents To Go available?
8. What is InTact Technology™?
9. Does Documents To Go support Office 2007 files?
10. Does Documents To Go support bi-directional synchronization with a computer?
11. Does Documents To Go support printing?
    

Answers to Frequently Asked Questions:

1. What are the requirements for installing/using Documents To Go?
In order to install and use Documents To Go, you must be using a supported iPhone or iPod touch. Full system requirements can be found here.

2. How do I re-install Documents To Go on my iPhone or iPod touch?
If for some reason you need to re-install Documents To Go on your device, you can do so by going here and following the directions under "To redownload the application to your iPhone, iPod touch, or computer".

3. What is the difference between "Documents To Go" and "Documents To Go with Exchange Attachments"?
"Documents To Go" lets you view, edit & create Word and Excel files, view PowerPoint, iWork, PDF and other files as well as synchronize your files with an included desktop application. "Documents To Go with Exchange Attachments" has the same functionality as "Documents To Go" but adds the ability for you to send and receive Microsoft Exchange e-mail attachments.

4. How much does Documents To Go cost?
Documents To Go and Documents To Go with Exchange Attachments are available for $9.99 and $14.99 respectively from Apple's App Store.

5. How large is Documents To Go?
Documents To Go requires 5.5 MB of free device memory to install. Once installed, another 1.2MB of free device memory is need for the included sample files.

6. Does DataViz offer volume/site licensing?
Due to the current nature of the Apple App Store, DataViz does not offer discounted volume/site licensing pricing.

7. Are localized versions of Documents To Go available?
Documents To Go for iPhone is currently available in English only. If you would like to see specific languages added to the product, please submit this request via the Customer Feedback area of our web site.

8. What is InTact Technology™?
You can learn more about InTact Technology here .

9. Does Documents To Go support Office 2007 files?
Yes, the current version of Documents To Go lets you view, edit and create Word 2007 and Excel 2007 files and attachments. You can also view (but not edit or create) PowerPoint 2007 files and attachments.

10. Does Documents To Go support bi-directional synchronization with a computer?
Yes, Documents To Go includes a desktop application (for Windows and Macintosh) which support bi-directional synchronization.

11. Does Documents To Go support printing?
The current version of Documents To Go does not support printing. If you would like to request support for printing, please submit this request via the Customer Feedback area of our web site.