Documents To Go for BlackBerry Smartphones: Frequently Asked Questions (FAQs)

Answers to "Top 5 Frequently Asked Questions":

1. What are the requirements for using Documents To Go?
In order to install and use Documents To Go, you must be:

Using an 8700 series, 8100 series (Pearl), 8300 series (Curve) or 8800 series smartphone with BlackBerry Device Software 4.5.
In addition, to use Documents To Go to view and edit e-mail attachments, your organization must be running BlackBerry Enterprise Server (BES) 4.1.5 or BlackBerry Internet Service (BIS) 2.5.
If you do not have the latest updates of BES/BIS, you can still use Documents To Go to view and edit files stored locally on your smartphone or on a media card.
Other info about system requirements can be found here.

2. How can I find out what version of BlackBerry Device Software I am using?
To determine your OS version, please follow the steps below:

Select "Options" on your device. Sometimes this is within a folder called "Settings"
Choose "About" from the list.
The device OS version will appear towards the top as v. 4.x.x.

3. How do I get BlackBerry Device Software 4.5 for my device?
Availability of OS 4.5 is dependent on your carrier/operator. To find out if this update is available to you, please follow one of the links below:

Click here if you purchased your device direct from RIM
Click here if you purchased your device from a carrier/service provider

4. I installed BlackBerry Device Software 4.5 but I don't see Documents To Go on my device. How do I get Documents To Go onto my device?
Please see Support Document 14187 to learn how to get Documents To Go Standard Edition installed on your device.

5. Is there special pricing for existing Documents To Go Premium Edition (Palm OS, Windows Mobile, Symbian UIQ or Series 80) customers?
Yes. If you own a retail (aftermarket) version of Documents To Go Premium Edition for Palm OS, Windows Mobile, Symbian UIQ or Symbian Series 80, you can "cross-grade" to Documents To Go Premium Edition for BlackBerry for $49.99. Please contact us directly if you would like to take advantage of this offer.

Answers to "Other Frequently Asked Questions":

1. What is the difference between the Standard Edition and the Premium Edition?
The version you received for free (as a result of upgrading to BlackBerry Device Software 4.5 or purchasing a BlackBerry Bold) is called the Standard Edition. The Premium Edition adds additional features and functionality. Please see the feature comparison to learn more.

2. How do I know if my version of BlackBerry Enterprise Server (BES) supports native attachments?
The best way to find out if the version of BlackBerry Enterprise Server supports native attachments is to contact your IT Administrator. However, you can also try the following steps:
- Open an e-mail with an attachment (e.g. A Word file or Excel file).
- Press the Menu key to bring up the full menu.
- If you see a "Download Attachment" menu item, then you have the ability to work with native attachments and therefore edit them in Documents To Go.
- If you do not see the "Download Attachment" menu item, then you do not have the required version of BlackBerry Internet Service to work with native attachments.

3. Does Documents To Go support BlackBerry Internet Service (BIS)?
Yes. Documents To Go supports BlackBerry Internet Service 2.5 and above. With BIS 2.5 and Documents To Go, you will be able to view and edit e-mail attachments on your smartphone.

4. How do I know if my version of BlackBerry Internet Service (BIS) supports native attachments?
- Open an e-mail with an attachment (e.g. A Word file or Excel file).
- Press the Menu key to bring up the full menu.
- If you see a "Download Attachment" menu item, then you have the ability to work with native attachments and therefore edit them in Documents To Go.
- If you do not see the "Download Attachment" menu item, then you do not have the required version of BlackBerry Internet Service to work with native attachments.

5. How do I install Documents To Go Premium Edition on my smartphone?
Please see Support Document 14179.

6. What can I do if my device is not supported?
If your device is not on the list of supported devices, Documents To Go will not work for you. If you would like to request support for your device, please submit this request via the Customer Feedback area of our website.

7. How large is the download for Documents To Go Premium Edition?
The Documents To Go Premium Edition installer is approximately 2.2MB.

8. Can I install and run Documents To Go Premium Edition on a media card?
No. Currently there is no way to install a 3rd party application such as Documents To Go on a media card. Documents To Go must be installed on device memory.

9. Where do I go if I am having problems with my Registration Number and Activation Key?
The Activation Key information page should help you get Documents To Go back up and running.

10. How much does Documents To Go Premium Edition cost?
Current pricing information for Documents To Go Premium Edition can be found here .

11. Does DataViz offer volume/site licensing?
Yes, volume/site licensing is available starting at 5 users. Learn more about the volume program and the benefits.

12. Are localized versions of Documents To Go Premium Edition available?
Yes, Documents To Go Premium Edition is localized and available in English, French, German, Italian and Spanish versions.

13. What is InTact Technology™?
You can learn more about InTact Technology here .

14. Does Documents To Go support Office 2007 files?
Yes, in the initial release Documents To Go will support Word® and PowerPoint® 97-2007 for Windows and 98-2008 for Macintosh (as well as Excel 97-2003 for Windows and 98-2004 for Macintosh). A subsequent free update is planned which will add Excel 2007 and 2008 support.

15. Does Documents To Go support Adobe PDF files?
The current version of Documents To Go (1.002) does not support PDF files. If you would like to request support for PDF files, please submit this request via the Customer Feedback area of our website.

16. Does Documents To Go support bi-directional synchronization with a computer?
Documents To Go does not support bi-directional synchronization. However, users can transfer files to and from their BlackBerry smartphones through the BlackBerry Desktop Manager software. If you would like to request support for bi-directional synchronization in the future, please submit this request via the Customer Feedback area of our website.

17. Does Documents To Go support printing?
The current version of Documents To Go (1.002) does not support printing. If you would like to request support for printing, please submit this request via the Customer Feedback area of our website.

18. Can I resell Documents To Go Premium Edition?
Yes, reselling opportunities are available. For more information on becoming a reseller, please visit the reseller area on the DataViz website.