• In order to use Documents To Go, your BlackBerry smartphone must be running Device Software 4.5 or above (including BlackBerry Tour, Curve 8900, Storm, Bold and many more).
  
  To determine your BlackBerry OS, please follow these steps:
  
  - Select "Options" on your device (sometimes this is in a folder called "Settings")
  - Choose "About" from the list
  - The device OS version will appear towards the top as v4.x.x as shown below
  
  
  
  If your device is NOT running OS 4.5 or higher, please visit the BlackBerry website to determine if an update is available.
  
  
• In order to synchronize files using the Documents To Go Desktop for BlackBerry, you must have a Windows computer (Windows XP, Vista, 7) with BlackBerry Desktop Manager or BlackBerry Device Manager 4.5 or above installed.
• If your device connects with a BlackBerry Enterprise Server (BES), your organization must be be running BES 4.1.5 in order to view and edit e-mail attachments.
• If you do not have the latest updates of BES/BIS, you can still use Documents To Go to view and edit files stored locally on your smartphone or on a media card.
• A complete list of system requirements can be found here.

An updated version of Documents To Go with support for Excel files is available to you.  To install this version, please follow the steps below:

1. Open either Word To Go or Slideshow to Go on your device.
2. Press the Blackberry menu button.
3. Select  "Check for Updates" from the menu.
4. This will allow you to download a free update that includes Excel functionality.

Please review the feature comparison chart for a detailed explanation of the features included in each Edition.

Yes. If you own a retail (aftermarket) version of Documents To Go Premium Edition for Palm OS, iPhone/iPod touch, Windows Mobile, Symbian UIQ or Symbian Series 80, you can "cross-grade" to Documents To Go Premium Edition for BlackBerry for $29.99. Please log into our web site, and then click the "Continue" button which will bring you back to this page. Once logged in, this FAQ will then give you a link to the discount if you meet the ownership requirements.

Yes. Documents To Go Premium Edition 2.0 now includes a desktop application with support for bi-directional file synchronization.   Learn more about Documents To Go Desktop for BlackBerry.

View a complete list of supported files.

• Documents To Go  is approximately 3 MB
• PDF To Go is approximately 1 MB
• Documents To Go Files is approximately 300 kb

For steps on  installing Documents To Go, please see Support Document 14179.

No. Currently, there is no way to install a 3rd party application such as Documents To Go on a media card. Documents To Go must be installed on device memory.

No. Currently, Documents To Go does not support printing. If you would like to request support for printing, please submit this request via the Customer Feedback area of our website.

The current version of Documents To Go does not support projecting files from the device. If you would like to request support for this feature, please submit this request via the Customer Feedback area of our website.

Documents To Go Premium Edition version 2.0 is currently available in English only.  French, German, Italian and Spanish localized versions will be available soon.

Yes, volume/site licensing is available starting at 5 users.  Learn more about the volume program and the benefits.