Frequently Asked Questions

1. What's new in Documents To Go for Android?
2. How do I activate Documents To Go for Android if I purchased through DataViz Direct?
3. What are the requirements for using Documents To Go?
4. How do I install/reinstall Documents To Go on my smartphone?
5. How large is Documents To Go for Android?
6. What do I do if Documents To Go hangs or fails to install from Android Market?
7. Can I install and run Documents To Go on a memory card?
8. How much does Documents To Go for Android cost?
9. Will there be a Professional or Premium Edition?
10. Does Documents To Go support PowerPoint, Adobe PDF, Text or RTF files?
11. I previously purchased Documents To Go (Standard Edition) 1.0, how do I get version 2.0?
12. Why can't I download and open my e-mail attachments?
13. How do I send attachments?
14. How do I select text in word processing files or a range of cells in a spreadsheet?
15. Does Documents To Go support devices running Android OS 1.5, 1.6 and 2.0?
16. Why can't I find the main Documents To Go 2.0 application in Android Market?
17. Why can't I find the Documents To Go Full Version Key in Android Market?
18. Does DataViz offer volume/site licensing?
19. Are localized versions of Documents To Go available?
20. What is InTact Technology™?
21. Does Documents To Go support Office 2007/2010 files?
22. Does Documents To Go support bi-directional synchronization with a computer?
23. Does Documents To Go support printing?
24. Can I resell Documents To Go for Android?
25. How do I get my technical questions answered?

Answers to Frequently Asked Questions:

1. What's new in Documents To Go for Android?
A complete version by version revision history can be found here. At a high level, Documents To Go 2.0 added support for Microsoft PowerPoint and Adobe PDF files in addition to our existing Word and Excel file support offered in version 1.0.

With the initial 2.0 release, we focused on application usability with smoother file scrolling and contextual menus for the most common actions. We also made a bunch of Cupcake-specific optimizations including a new Live Folder for displaying recently used documents and improved our support for the on-screen keyboard. The overall application functionality was enhanced along the way too.

To reinforce the usability goal and actually get more customers 'using' Documents To Go 2.0, we decided to give away the Word and Excel file viewing capabilities for FREE!

Version 2.0 proved to be a huge success and we now have thousands of Android customers downloading and installing every day. However, in an ongoing effort to keep our customers happy (which makes us happy), we have just released our latest version 2.003 update with the goal of addressing many of our top customer requests, including:

• Support for Android OS 2.0 based devices like the Motorola DROID and Nexus One
  With the release of the popular Motorola DROID and plethora of Android devices now making their way to customers around the world, Documents To Go has been optimized to take advantage of the higher resolution screen sizes and increased processing power and memory. Per popular request, the latest version also adds support for on-screen zoom controls. Leave your laptop at home!

• Reduce the application size
  We are happy to report that what was nearly 9MB installed previously is now down to 7MB - that's almost 25% smaller! We know it is still relatively large and your handheld memory is valuable, but please remember that Documents To Go is 4 powerful applications all in one! As we continue to add more viewing and editing functionality with each release, unfortunately it seems to come with a slightly larger application size. If you look at Adobe Reader and Microsoft Office on your desktop, they take up nearly 500MB, so we're looking pretty trim compared to them.

• Make the Full Version Unlock Key available to everyone!
  With a problem that most every company loves to hear and hates to hear at the same time, one of the biggest complaints that we were getting in Android Market was that some customers could not purchase our 'Full Version Unlock Key' because paid apps were not available in their region. Well, get your wallets out because we have now made it possible to purchase the unlock key directly from DataViz!

• View and update charts
  In an effort to be the most robust mobile office suite for Android, this version now adds support for viewing and updating charts in spreadsheets. So whether you are tracking your inventory or balancing your budget, you can now easily see what's up.

• More Languages
  Documents To Go is now available in English, French, Italian, German, Spanish, Portuguese, Brazilian Portuguese, Japanese, traditional and simplified Chinese.

The latest version of Documents To Go is available here!

2. How do I activate Documents To Go for Android if I purchased through DataViz Direct?
To activate the full version (keep in mind that you do NOT need to uninstall or reinstall anything. All of the "Full Version" features are contained in the "Viewer" application):

•  Open Documents To Go on your Android phone.
•  Press the Menu button and select "About Documents To Go".
•  Press the Menu button and select "Activate".

Documents To Go will make a brief connection to the internet to check your account information. It should then show an "Activation successful" message to let you know the Full Version has been activated.

3. What are the requirements for using Documents To Go?
In order to install and use Documents To Go, you must be using a supported Android-powered handset and a memory card. Full system requirements can be found here.

4. How do I install/reinstall Documents To Go on my smartphone?
Documents To Go for Android is available through Android Market on your Android-powered handset. To find and install the software, please see the information here.

If for some reason you need to reinstall the software because you received a new device, had to hard reset a device or uninstalled a previous version, simply launch Android Market and go to 'My Downloads.' You will be able to redownload and install any of your previously purchased software, including Documents To Go, so long as you are logged into the same Google account that you originally made the purchase.

5. How large is Documents To Go for Android?
The Documents To Go installer is roughly 3MB and once installed takes up approximately about 7MB of memory. The latest update is roughly 25% smaller than previous versions!

6. What do I do if Documents To Go hangs or fails to install from Android Market?
Please try restarting your phone and downloading again. If it still doesn't work, please review the steps on the following technical support document.

7. Can I install and run Documents To Go on a memory card?
The main application will be installed on the device's internal memory. Files and attachments will be stored on the memory card.

8. How much does Documents To Go cost?
Documents To Go 2.0 is now available through the Android Market for FREE. The free version allows you to view Microsoft Word and Excel files. Additional premium features such as editing, creating, advanced viewing, plus support for Microsoft PowerPoint and Adobe PDF files can be unlocked by purchasing a 'Full Version Key.' Pricing for the key can be found here.

Customers who have previously purchased Documents To Go (Standard Edition) 1.0 will receive the 'Full Version Key' at no charge.

All purchases made through the market have a 24 hour refund policy which is as simple as clicking an "uninstall and refund" button.

Click here to learn how to take advantage of this offer.

9. Will there be a Professional or Premium Edition?
Documents To Go 2.0 is now available exclusively through the Android Market for FREE. The free version allows you to view Microsoft Word and Excel files. Additional premium features such as editing, creating, advanced viewing, plus support for Microsoft PowerPoint and Adobe PDF files can be unlocked by purchasing a 'Full Version Key' here.

Customers who have previously purchased Documents To Go (Standard Edition) 1.0 will receive the 'Full Version Key' at no charge.

All purchases made through the market have a 24 hour refund policy which is as simple as clicking an "uninstall and refund" button.

Click here to learn how to take advantage of this offer.

We can not comment on future versions, editions, pricing or features of the software. If you would like to see specific features added to the product, please submit this request via the Customer Feedback area of our web site.

10. Does Documents To Go support PowerPoint, Adobe PDF, Text or RTF files?
Documents To Go 2.0 now supports Microsoft Word, Excel, PowerPoint and Adobe PDF files.

We can not comment on future versions, editions, pricing or features of the software. If you would like to see specific features added to the product, please submit this request via the Customer Feedback area of our web site.

11. I previously purchased Documents To Go (Standard Edition) 1.0, how do I get version 2.0?
Customers who have previously purchased Documents To Go (Standard Edition) 1.0 will receive the 'Full Version Key' at no charge. These customers will automatically receive an update notice through the Android Market to download and install the latest version. Simply follow the prompts to install the update.

Click here to learn how to take advantage of this offer.

12. Why can't I download and open my e-mail attachments?
Documents To Go supports e-mail attachments for many e-mail programs such as Gmail, RoadSync and K9. Unfortunately, if you are asking this question, you are probably using the built-in "Email" program to access your POP and IMAP accounts. The "Email" application does not currently let you download attachments other than pictures, which is completely out of our hands. We would expect that a future update will address this issue. In the meanwhile, you may want to forward your messages containing attachments to your Gmail account and download them from there. You can then view and edit them in Documents To Go.

13. How do I send attachments?
When viewing files in Documents To Go, there is a "Send via Email" menu option. Simply select this and choose the appropriate e-mail application. Please note: the "Email" application will not appear as an option in the Documents To Go "Send via Email" list; however, you can compose a new message from within the Email application and use the menu to attach files.

14. How do I select text in word processing files or a range of cells in spreadsheets?
To select a word or multiples lines of text in a word processing file, you must hold down the shift key while using the trackball to select the text you would like to format, delete, copy or paste. In spreadsheets, you must hold down the shift key while using the trackball to select the range of cells you would like to format. You can also select entire rows and columns by tapping on the row or column header.

Documents To Go 2.0 has added contextual menus which now make it easier to select text as well as a range of cells. Simply tap and hold the screen to select.

15. Does Documents To Go support devices running Android OS 1.5 (a.k.a. Cupcake), 1.6 (a.k.a. Donut) and 2.0 (a.ka. Eclair)?
Yes, Documents To Go will currently work with any Android based device running OS 1.5 or higher.

16. Why can't I find the main Documents To Go 2.0 application in Android Market?
If you can not find the Documents To Go listing in the Android Market, please review the following technical support document.

17. Why can't I find the Documents To Go Full Version Key in Android Market?
If you can not find the Documents To Go Full Version Key in the Android Market, you may not have paid applications available in your region. Luckily, you can now purchase the unlock key directly from DataViz!

18. Does DataViz offer volume/site licensing?
DataViz typically offers volume licensing, but it will not be available until the exclusive offer through Android Market ends in a few weeks time. Volume/site licensing is available starting at 5 users. Learn more about the volume program and the benefits.

19. Are localized versions of Documents To Go available?
Documents To Go for Android version 2.0 supports English, French, Italian, German, Spanish, Portuguese, Brazilian Portuguese, Japanese, traditional and simplified Chinese.

20. What is InTact Technology™?
You can learn more about InTact Technology here .

21. Does Documents To Go support Office 2007 files?
Yes, the current version of Documents To Go supports Word 2007/2010 & Excel 2007/2010 files and attachments.

22. Does Documents To Go support bi-directional synchronization with a computer?
Documents To Go does not support bi-directional synchronization.  However,  users can transfer files to and from their Android-powered smartphones via e-mail attachments, USB cable and memory cards. If you would like to request support for bi-directional synchronization in the future, please submit this request via the Customer Feedback area of our web site.

23. Does Documents To Go support printing?
The current version of Documents To Go does not support printing. If you would like to request support for printing, please submit this request via the Customer Feedback area of our web site. You can also check Android Market for potential 3rd Party programs that may be able to offer such functionality.

24. Can I resell Documents To Go for Android?
Documents To Go is exclusively available through Android Market, but reselling opportunities are available and planned for the future.  For more information on becoming a reseller, please visit the reseller area on the DataViz web site.

25. How do I get my technical questions answered?
Posting your technical issues in the Android Market does not guarantee you a response from our technical support team. If you have technical issues, your best bet is to visit our support site. We have answers to most technical issues documented there. If you don't find your answer, you'll be able to submit your question to our support team.