Documents To Go for Android-powered Smartphones: Frequently Asked Questions (FAQs)

Frequently Asked Questions

Answers to Frequently Asked Questions:

Top Sales Questions Answered:

1. What's new in Documents To Go for Android?

New File Browser
Google Docs Support
Bi-directional desktop synchronization
Password-protected file access
Improved PDF To Go
Improved Slideshow To Go
Localized in more languages
Bug fixes and optimizations

A complete version by version revision history can be found here.

2. I purchased Documents To Go Full Version 2 for my Android OS. How do I install the free update to version 3?

==>>If you purchased Docs To Go Version 2 direct through DataViz, you can upgrade to Docs To Go Version 3 for free.

There are 2 ways to receive the update to version 3 if you purchased direct:
1) Open Docs To Go on your phone and hit menu>>check for updates. This will bring you to the Android Market. Download the Documents To Go Main app version 3.0 (it should list this as "FREE")

2) Send the download link from DataViz to your Android.

Please ensure that once you have installed Documents To Go Version 3 on your Android phone that you also "activate" the product.

To do so:
1. Open DTG on the phone
2. Open [menu]->"Settings"->"About"
3. Press menu again in the "About" screen and select "Activate"

If you receive an error activating, please refer to the following document:
I receive a "No Key Found" error when trying to activate Documents To Go Version 3.

==>>If you purchased Docs To Go Version 2 through the Android Market and are running Android OS 1.6 or higher, you can upgrade to Docs To Go Version 3 for free.

**Please Note: You need to update both the Main app and the Full Version Key to properly activate version 3 full version:

1) Launch the Market application on the Android phone
2) Select the Search menu, and search for "Documents To Go" or "DataViz"
3) This should find two apps: "Documents To Go 3.0 Main App" and "Documents To Go Full version Key 3.0"
4) Select each app and install the updated versions
5) When the installation is complete, open the Documents To Go app to make sure it works.

3. What are the requirements for using Documents To Go?
In order to install and use Documents To Go, you must be using a supported Android-powered handset and a memory card. Full system requirements can be found here.

4. How much does Documents To Go cost?
Documents To Go 3.0 viewer is now available through the Android Market for FREE. The free version allows you to view Microsoft Word, Excel and PowerPoint files.

Additional premium features such as editing, creating, advanced viewing, plus a desktop application for bi-directional synchronization and more can be unlocked by purchasing a 'Full Version Key.' Pricing for the key can be found here.

Customers who have previously purchased Documents To Go Full Version 2.0 will receive the 'Full Version Key' 3.0 at no charge.

All purchases made through the market have a 24 hour refund policy which is as simple as clicking an "uninstall and refund" button.

Click here to learn how to take advantage of this offer.

5. What file types are supported in Documents To Go 3.0?
Click here to view the file types supported in Documents To Go 3.0.

We can not comment on future versions, editions, pricing or features of the software. If you would like to see specific features added to the product, please submit this request via the Customer Feedback area of our web site.

6. Does DataViz offer volume/site licensing?
Volume/site licensing is available starting at 5 users. If you are interested in learning more, please contact our sales team.

7. Are localized versions of Documents To Go available?
Documents To Go for Android version 3.0 supports English, French, Italian, German, Spanish, Portuguese, Brazilian Portuguese, Japanese, Arabic, and traditional and simplified Chinese.

8. What is InTact Technology™?
You can learn more about InTact Technology here .

9. Does Documents To Go support bi-directional synchronization with a computer?
Yes! Documents To Go 3.0 now supports bi-directional synchronization. Click here to download the desktop application and set up pairing.

10. Can I resell Documents To Go for Android?
Documents To Go is exclusively available through Android Market, but reselling opportunities are available and planned for the future. If you are interested in learning more, please contact our sales team.

11. Does Documents To Go Full Version Key for Android support synchronization with Android 3.0 Honeycomb devices?
Yes, the latest version of Documents To Go for Android (version 3.003) has been tested for support with desktop synchronization on Android 3.0 Honeycomb devices such as the Motorola Xoom or the Acer A500. If you do not see your device listed on our website, please visit this technical support document.

Top Technical Support Questions Answered:

1. Can I use Documents To Go on my Android OS 1.5 device?
If your Android is running OS 1.5, click here to download the version compatible with your device.

2. How do I install/reinstall Documents To Go on my smartphone?
Documents To Go for Android is available through Android Market on your Android-powered handset. To find and install the software, please see the information here.

If for some reason you need to reinstall the software because you received a new device, had to hard reset a device or uninstalled a previous version, simply launch Android Market and go to 'My Downloads.' You will be able to redownload and install any of your previously purchased software, including Documents To Go, so long as you are logged into the same Google account that you originally made the purchase.

3. What do I do if Documents To Go hangs or fails to install from Android Market?
Please try restarting your phone and downloading again. If it still doesn't work, please review the steps on the following technical support document.

4. Can I install and run Documents To Go on a memory card?
Yes. To move Documents To Go to the SD card:

5. How do I send attachments?
When viewing a file in Documents To Go, tap your menu button and choose File. There is a "Send via Email" menu option. Simply select this and choose the appropriate e-mail application.

6. Why can't I find the Documents To Go Full Version Key in Android Market?
If you can not find the Documents To Go listing in the Android Market, please review the following technical support document.

7. How do I get my technical questions answered?
Posting your technical issues in the Android Market does not guarantee you a response from our technical support team. If you have technical issues, please visit our support site. We have answers to most technical issues documented there.

8. How do I set up my Google Docs account on my Android?
Documents To Go Full Version 3.0 supports document synchronization with Google Docs. If you do not have a Gmail account set up yet, please click here to set up your Google Docs account.

You can download files from your online account directly to Documents To Go on the device, and any changes you make can be saved and synchronized back to that online account. You can also create new files in Documents To Go and upload them to your account.

To set up online file synchronization in Documents To Go, follow these steps:

Documents To Go

Google Docs

9. I purchased Documents To Go Full Version and now I have 2 icons/apps on my Android. Can I uninstall one of these apps?
When purchasing Documents To Go, you need 2 applications to remain installed on the Android device (Documents To Go 3.0 Main App and Documents To Go 3.0 Full Version Key).

You can hide one of these icons by following these steps:

Settings

Advanced Options

Hide Premium Key

10. When trying to pair or synchronize my Android device with my computer, I receive the error "No Device Connected" but my device is connected. Why is this happening?
When pairing or synchronizing your Android with your computer, you need to ensure that USB Storage Mode is on or that the SD card is mounted or you will receive the error "No Device Connected". To turn on USB Storage mode and synchronize your files:

1)   Open the Docs To Go app on your Android device (if your software is not registered already please do so)
2)   Connect the device to your computer using your device's USB cable
3)   From the top left corner on the Android device, tap and slide your finger from the top down of the device to pull down the notification bar. Tap "USB Connected" or "USB Connection"
4)   Choose "Turn on USB Storage", "Mount", or just "USB Storage Mode" (options available for selection depend on the device you are using)
5)   Hit the Back button on your Android if necessary to return to the main Docs To Go screen on your Android
6)   Open the Docs To Go desktop component on your desktop computer (here is the desktop app if you didn't download it already: http://www.dataviz.com/getdesktop) and follow the installation wizard to pair with the device
7)   Once you successfully pair you can synchronize your files while the device is in USB Storage mode/SD card is mounted
8)   Add your files/folders you'd like on the handheld into the desktop component by selecting either "add folder" or "edit folder" and press the Sync icon on the desktop to begin your synchronization
9)   Once you complete the synchronization you need to "Turn off USB storage mode" or "Dismount" the card by tapping and holding your finger in the top left corner of the device to drag down the notification bar and tap on "Turn Off USB Storage" or "dismount"
10)   Disconnect the device from the USB cable and walk away with your device and your selected files!

Frequently Asked Questions

Top Sales Questions:

Top Technical Support Questions:

Answers to Frequently Asked Questions:

Top Sales Questions Answered:

Top Technical Support Questions Answered: