Frequently
Asked Questions
- What versions of Microsoft
Outlook does Beyond Contacts support?
- Where can I find information on supported
devices, files formats and system requirements?
- What is Documents To Go Total Office?
- How do I reinstall Beyond Contacts?
- Where do I go if I am having problems
with my Registration Number and Activation Key?
- How much does Beyond Contacts cost?
- Does Beyond Contacts work on a Macintosh?
- I am currently using Desktop To
Go. How do I install the upgrade to Beyond Contacts?
- Can I synchronize Beyond Contacts
with more than one computer?
- Does Beyond Contacts support
landscape and portrait screen modes?
- Does Beyond Contacts synchronize
with Public folders?
- Does Beyond Contacts synchronize
with the Palm built-in applications on the handheld?
- Where can I buy Beyond Contacts?
- Why does my Palm OS phone look in the
Palm built-in address book for phone number lookups, called ID and
call logging, rather than in Beyond Contacts?
- Does Beyond Contacts support Expansion/Multimedia
Cards?
- Does Beyond Contacts synchronize
with Outlook Express, Lotus Notes, ACT or Groupwise?
- Does Beyond Contacts support
Outlook's Business Contact Manager?
- Does Beyond Contacts support Pocket PC
or Symbian devices?
- How large is the download of Beyond
Contacts version 3.0?
- How much memory will Beyond Contacts
take up on my handheld?
- Where can I find out more information
about how to use Beyond Contacts?
- How do I get my data from Palm Desktop
or the Palm built-in applications into Beyond Contacts?
- Why is the information I entered
in Palm Desktop not synchronizing to Beyond Contacts on my handheld?
- Does Beyond Contacts's email portion,
Inbox To Go, synchronize with Hotmail?
- Does Beyond Contacts's email portion,
Inbox To Go, synchronize with two computers?
- Does Beyond Contacts Support Windows
Vista?
1. What
versions of Microsoft Outlook does Beyond Contacts support?
Beyond Contacts
will work with Microsoft Outlook 98, 2000, XP, 2003 and 2007.
2.
Where can I find information on supported devices, files formats and system
requirements?
You can find all this information and more under the System
Requirements page.
3.
What is Documents To Go Total Office?
For complete Office integration, Documents To Go Premium Edition, Beyond
Contacts and SmartList To Go are available together as Documents To Go Total Office. Documents To Go allows you to use Microsoft Word, Excel and PowerPoint
files on your handheld. Beyond Contacts allows you to synchronize your Outlook
data to your handheld and provides you with the look and feel of Outlook on
your handheld. SmartList To Go allows you to create, view and manage databases on your handheld, including support for Microsoft Access databases.
4.
How do I reinstall Beyond Contacts?
If you need to reinstall the software, please visit the Redownload
page.
5.
Where do I go if I am having problems with my Registration Number and Activation
Key?
The Activation
Key information page should help you get Beyond Contacts back up and
running.
6.
How much does it cost?
Current pricing information for Beyond Contacts can be found here.
7. Does
Beyond Contacts run on a Macintosh computer?
No. Beyond Contacts runs only on Windows 98, Me, 2000, NT 4.0 and XP computers.
If you would like to request this feature please do so on our
customer feedback section.
8.
I am currently using Desktop To Go. How do I install the upgrade to Beyond
Contacts?
Simply run the installer. There is no need to uninstall Desktop To Go. Beyond
Contacts will turn off Desktop To Go automatically so it will handle the synchronization
of your Outlook data moving forward. Please note that installing Beyond Contacts
will not uninstall Desktop To Go. If you would like to remove Desktop To Go,
please see Support
Document 1154 for steps.
9.
Can I synchronize Beyond Contacts with more than one computer?
Yes. The latest version of Beyond Contacts supports synchronizing with multiple
computers. For information on how to setup Beyond Contacts to sync with multiple
computers, see Support
Document 13067. If you currently
own a registered copy of Beyond Contacts, you can download this free update
by visiting our Redownload
page.
10.
Does Beyond Contacts support landscape and portrait screen modes?
Yes. Beyond Contacts supports landscape and portrait
modes.
11.
Does Beyond Contacts synchronize with public folders?
No. Beyond Contacts does not include the ability to synchronize public folders.
If you would like to request this feature please do so on our customer
feedback section.
12.
Does Beyond Contacts Synchronize with the Palm built-in applications on the
handheld?
No. Beyond Contacts synchronizes with its own conduit. This means
information placed into the Palm OS built-in applications, Date Book, Address
Book, To Do List, and Memo Pad, will not synchronize into Outlook. Only the
information entered into the Beyond Contacts application on the handheld will
be placed into Outlook. For more information, see
Support Document 12858.
IMPORTANT: There is one exception regarding the Contacts/Address Book Built-In
Database. A new feature is included in versions 3.005 and above of Beyond
Contacts to allow each Contact’s name, company, e-mail address and
phone numbers from Outlook to be available in both Beyond Contacts as well
the built-in Contacts/Address Book database on your handheld. This feature
especially benefits those using Smartphones such as the Treo 600 and Samsung
i500. With this new integration, Beyond Contacts can now support Smartphone
features* such as:
- Caller ID
- Speed Dial
- Voice Dial
- Call Logging
For more information on how to enable this feature, please see Support
Document 13378.
13.
Where can I buy Beyond Contacts?
Beyond Contacts is available directly from DataViz and from some
retail stores. Please visit our Where
To Buy section to learn more.
14.
Why does my Palm OS phone look in the Palm built-in address book for phone
number lookups, caller ID and call logging, rather than in Beyond Contacts?
These features are part of the Palm OS phone and specifically reference
the built-in Contacts/Address Book database. Because Beyond Contacts installs
its own application to the handheld, these features are not inherently supported. However,
there is a new feature included in versions 3.005 and above of Beyond Contacts
to allow each Contact’s name, company, e-mail address and phone numbers
from Outlook to be available in both Beyond Contacts as well the built-in Contacts/Address
Book database on your handheld. This feature especially benefits those using
Smartphones such as the Treo 600 and Samsung i500. With this new integration,
Beyond Contacts can now support Smartphone features* such as:
- Caller ID
- Speed Dial
- Voice Dial
- Call Logging
For more information on how to enable this feature, please see
Support
Document 13378.
15.
Does Beyond Contacts support Expansion/Multimedia Cards?
No, Beyond Contacts can not currently be placed on an expansion card. If
you would like to request this feature please do so on our customer
feedback section.
16.
Does Beyond Contacts synchronize with Outlook Express, Lotus Notes, ACT or
Groupwise?
Currently
Beyond Contacts is designed to synchronize with Microsoft Outlook only and
is not compatible with any of the above applications. If you would like
to request feature please do so on our customer
feedback section.
17.
Does Beyond Contacts support Outlook's Business Contact Manager?
No, Beyond Contacts does not support this feature of Outlook. If
you would like to request this feature please do so on our customer
feedback section.
18.
Does Beyond Contacts support Pocket PC or Symbian devices?
Beyond
Contacts does not currently support the Pocket PC or Symbian platforms. If
you would like to request this feature please do so on our customer
feedback section.
19.
How large is the download of Beyond Contacts version 3.0?
The
Beyond Contacts installer is approximately 12 MB.
20.
How much memory will Beyond Contacts take up on my handheld?
The
Beyond Contacts application requires that you have at least 1.6 MB of available
memory on your handheld device.
21.
Where can I find out more information about how to use Beyond Contacts?
There are a number of resources available to help you get started with Beyond
Contacts and to learn more about all of its features.
22.
How do I get my data from Palm Desktop or the Palm built-in applications into
Beyond Contacts?
See technical
support document 13782.
23. Why is the information I entered in Palm Desktop
not synchronizing to Beyond Contacts on my handheld?
See technical
support document 12866.
24. Does Beyond Contacts's email portion,
Inbox To Go, synchronize with Hotmail?
No. Beyond Contacts does not synchronize with Hotmail. For more information
see Support
Document 13065.
25. Does Beyond Contacts's email portion,
Inbox To Go, synchronize with two computers?
No. Inbox To Go can only synchronize with one computer. However, Calendar,
Contact, Task & Notes will synchronize between two computers.
26. Does Beyond Contacts support Windows Vista?
Yes. Beyond Contacts supports Windows 98 through Vista.
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