1. Is my BlackBerry compatible with Documents To Go Premium Edition?

• Your BlackBerry is currently not running OS 4.5 or higher which is required by Documents To Go. Please contact your carrier or RIM to determine if and when OS 4.5 or higher will be available for your smartphone.
• In order to synchronize files using the Documents To Go Desktop for BlackBerry, you must have a Windows computer (Windows XP, Vista, 7) with BlackBerry Desktop Manager or BlackBerry Device Manager 4.5 or above installed.
• If your device connects with a BlackBerry Enterprise Server (BES), your organization must be be running BES 4.1.5 in order to view and edit e-mail attachments.
• If you do not have the latest updates of BES/BIS, you can still use Documents To Go to view and edit files stored locally on your smartphone or on a media card.

2. The version that came with my BlackBerry smartphone only supports Word and PowerPoint files.  How can I get support for Excel files?

An updated version of Documents To Go with support for Excel files is available to you.  To install this version, please follow the steps below:

1. Open either Word To Go or Slideshow to Go on your device.
2. Press the Blackberry menu button.
3. Select  "Check for Updates" from the menu.
4. This will allow you to download a free update that includes Excel functionality.

3. What are the differences between the Standard Edition and the Premium Edition?

Please review the feature comparison chart for a detailed explanation of the features included in each Edition.

4. Is there special pricing for users of Documents To Go on other platforms (Palm OS, Windows Mobile, etc.)?

Yes. If you own a retail (aftermarket) version of Documents To Go Premium Edition for Palm OS, iPhone/iPod touch, Windows Mobile, Symbian UIQ or Symbian Series 80, you can "cross-grade" to Documents To Go Premium Edition for BlackBerry for $19.99. Please contact DataViz directly for this offer.

5. Does Documents To Go have a desktop application and/or support file synchronization?

Yes. Documents To Go Premium Edition 2.0 now includes a desktop application with support for bi-directional file synchronization.

6. What types of files are supported by Documents To Go?

• Word 97, 2000, X, XP, 2003, 2007, 2010 for Windows
• Word 98, 2001, 2004, 2008 for Macintosh
• Excel 97, 2000, X, XP, 2003, 2007, 2010 for Windows
• Excel 98, 2001, 2004, 2008 for Macintosh
• PowerPoint 97, 2000, X, XP, 2003, 2007, 2010 for Windows
• PowerPoint 98, 2001, 2004, 2008 for Macintosh
• Adobe PDF (Premium Edition)

7. How large are the Documents To Go Premium Edition components?

• Documents To Go  is approximately 3 MB
• PDF To Go is approximately 1 MB
• Documents To Go Files is approximately 300 kb

8. Can I install and run Documents To Go Premium Edition on a media card?

No. Currently, there is no way to install a 3rd party application such as Documents To Go on a media card. Documents To Go must be installed on device memory.

9. Does Documents To Go support printing?

No. Currently, Documents To Go does not support printing. If you would like to request support for printing, please submit this request via the Customer Feedback area of our website.

10. Does Documents To Go support projecting PowerPoint files directly from a BlackBerry smartphone?

The current version of Documents To Go does not support projecting files from the device. If you would like to request support for this feature, please submit this request via the Customer Feedback area of our website.

11. Are localized versions of Documents To Go Premium Edition available?

Documents To Go Premium Edition version 2.0 is now available in 28 languages.  The language that will be installed will match the your BlackBerry smartphone OS language.  Full language support was added in version 2.0004 of Documents To Go, to find out if this update is available to you, please do the following:

1. Open Word To Go on your BlackBerry device
2. Press the BlackBerry menu button and select "Check For Updates"

12. Does DataViz offer volume/site licensing?

Yes, volume/site licensing is available starting at 5 users.