Sales/Pre-Sales FAQs

Customer Service, Sales and Pre-Sales FAQs

Dataviz has compiled a list of the most Frequently Asked Customer Service/Sales/Pre-Sales Questions.
Please review these topics prior to submitting a question to DataViz.

Can I convert or crossgrade my Documents To Go license for use on a new Smartphone?

How do I redownload my software? Is there a charge?

How do I contact technical support by e-mail or phone?

How do I get support for orders placed through The App Shop from DataViz?

Registration number and activation key assistance

If your question was not covered by any of these topics, it is often answered in a specific product FAQ. To see FAQs for a particular product, please select from the following drop-down menu:

If your question was not covered by any of these topics, please choose from the following:

Submit a Sales or Customer Service question to our Sales Department

See our Technical Support Contact Options and Policy