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Customer Service, Sales and Pre-Sales FAQs

Dataviz has compiled a list of the most Frequently Asked Customer Service/Sales/Pre-Sales Questions.
Please review these topics prior to submitting a question to DataViz.

How Do I Contact Technical Support by E-mail or Phone?

Why Can't I Redownload My Software for Free?

Registration Number and Activation Key Assistance

I No Longer Have a Palm Device and Now Have a Windows Mobile Smartphone (Q, BlackJack, etc.). Can I Get Upgrade Pricing for Documents To Go for Windows Mobile Smartphone?

I Need to Change My Software's Platform (Ex. Mac to Win) or Language?

Can I Make Changes to an Order I Placed on Your Web Site?

What is My Rebate Status and Other General Rebate Information?

Why does PrintBoy not work with Documents To Go 9 and above?

Does DataViz Develop any Products for the iPhone?

If your question was not covered by any of these topics, it is often answered in a specific product FAQ. To see FAQs for a particular product, please select from the following drop-down menu:

If your question was not covered by any of these topics, please choose from the following:

Submit a Sales or Customer Service question to our Sales Department

See our Technical Support Contact Options and Policy