Customer Service Desk

Here are the top Customer Service related questions:

Need an answer to a sales related question that you can't find an answer to on our website? Submit a question to DataViz
Looking for a refund or to return your software? See Product Returns
How do I update my DataViz account information? Update my account
Need to re-install or re-download previously purchased software? Re-downloads
Looking to see a feature added to your favorite product or have some suggestions for us? Submit Feedback/Feature Requests
For help with registration number/activation key problems, see if any of the below support documents address your issue:
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Looking to review DataViz software licensing agreements? See Product License Agreements

General contact information:

DataViz, Inc.
Merritt Corporate Woods
612 Wheelers Farms Road Milford, CT 06461
USA

Sales Question Form

IF THIS IS NOT A SALES RELATED QUESTION THEN YOU WILL NOT RECEIVE A RESPONSE. FOR TECHNICAL SUPPORT QUESTIONS, PLEASE VISIT OUR SUPPORT SITE TO VIEW YOUR SUPPORT OPTIONS AT http://support.dataviz.com

The DataViz Sales Team generally responds to questions within 3 business days. In order to provide the best customer service we possibly can, it is very important that you include all of the following information.

Please Note: For questions regarding Pre-Sales, Customer Service or Support for The App Shop from DataViz, please click here.

Name:
E-mail address:
What DataViz Product are you inquiring about?
Do you currently own this product?
If YES, enter your product registration number:	(How do I find my registration?)
What is the subject of your question?
Please enter your question in detail:

Before submitting this form:	If you are having an activation issue with Documents To Go 3.0 for Android, click here to review activation help steps.

Return Policies

Return policies vary depending on where you purchased your product. Please review the three options below for return information.

1. Purchases from a retail or online location other than DataViz

Any purchase from a retail or online location is subject to the return policies of that location. Links to some locations are provided below. If you do not see the location where you purchased the product, please visit that company's web site for product return information

Apple App Store

Android Market

Ovi Store

Handango

MobiHand

2. Direct purchases from DataViz

Any purchase direct from DataViz comes with a 30 day money back guarantee. If you are not satisfied for any reason, you have 30 days to complete our Return Form to receive a refund. Please note: DataViz reserves the right to refuse excessive repeat refunds to any customer under its discretion and will not be responsible for fluctuation in currency or third party transactional related costs.