How do I reinstall or reactivate my software on my new device?

  1. If your new device has a different operating system than your previous device (i.e. you switched from iPhone to Android), you would need to purchase a license for the new operating system. We cannot transfer the license to another platform free of charge as each platform is considered a different product because of the resources that went into developing each platform.

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  2. If your new device has the same operating system as your previous device (i.e. you switched from Droid to Droid X, or from iPhone to iPad), you can reinstall free of charge. Please select your platform below to see how to reinstall:
    a. Android
    b. iOS (iPhone, iPad, iPod)
    c. Palm
    d. Windows Mobile
    e. BlackBerry
    f. Other (Please submit a question to our sales team)