We record IP addresses (the Internet address of a computer)
to track sessions on our site. Tracking gives us an idea of which parts
and pages of our site users are visiting, how often they visit them, and
how long they spend there. We do not link IP addresses to anything personally
identifiable. This means that even if your session is tracked, you still
We also track browser type and platform. We use this
information to deliver customized information specific to a particular
platform and to determine the "mix" of browser types accessing
our site. This information helps us make our site operate correctly
with your browser.
However, if you:
- Purchase a product from DataViz
- Register a new product
- Download a trial version of our software
- Sign up for a mailing list or enter
- Fill out a survey, or sign onto a page that requires authorization
enter into any other transaction with us,
You may be asked to provide us your name, e-mail address, phone number,
fax number, postal address, credit card number (for purchases), and possibly
other personal information. Additional demographic information may be
optionally requested in order to improve our service to our customers.
We may use the information you provide to:
- Keep you informed of new releases of our products
- Provide helpful
hints and tips on how to use our products
- Make special offers that we
extend only to our registered customers.
- Improve our site and the services
we offer you.
- In limited cases, we may share your registration information
(name, address, etc.) with the manufacturer of a product you purchase
from us -- but only when we inform you in advance of your purchase
of the particular product.
In addition, in version 5.0 of Documents To Go and version 2.0 of Passwords Plus, DataViz may gather some information concerning the way in which our products or services are used. This can be turned off in the Settings under Analytics. For example, in Documents To Go: We track the different file types (e.g., Word vs. Excel vs. PowerPoint vs. PDF) that our customer are opening. We also look at how long users are in a given document as well as whether or not users are viewing or editing documents. For example, in Passwords Plus: we track whether or not our provided record templates and categories are being used. This helps us to better understand how to improve our products and services, as well as where to focus future development efforts. In Crowdcast 1.0, we anonymously track how often songs are voted up and down, and from where songs are voted up and down, to gain a better understanding of what voting options to provide in future product updates.
We may use third parties for tools or analytical software to automatically collect and use certain anonymous data that does not directly enable us to identify you. The types of anonymous data that DataViz may collect and use include, but are not limited to: (i) device properties, including, but not limited to unique device identifier or other device identifier ("UDID"); (ii) device software platform and firmware; (iii) mobile phone carrier; (iv) geographical data such as zip code, area code and location; and (v) other anonymous data to help us enhance our products and services.
The analytics software may provide information about how you use your mobile applications as well as how applications are performing across different handsets. The third parties obtain this information as a result of data being sent to their servers from our software "agent" if embedded in your mobile application. The data collected by the agent may include: agent version, platform, SDK version, timestamp, API key (identifier for application), application version, device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI), Model, manufacture and OS version of device, session start/stop time, locale (specific location where a given language is spoken), time zone, and network status (WiFi, etc.). It hashes iOS device identifiers, MAC address and IMEI; however, we do not hash platform device identifiers such as the iOS Identifier for Advertising, ANDROID_ID and the BB_PIN. Hashing involves the transformation of these identifiers into a value or key that represents the original identifier. The device identifiers (if applicable), IMEI (if applicable), MAC address (if applicable), and platform are hashed to a third party ID.
In addition, our third parties may collect the following data: User ID (for your service), latitude and longitude (obfuscated by the third parties to state/city), gender, age, events, errors, and page views. Finally, we see your IP address, device type, locale and timezone through the HTTP request. Our third parties may use this data to enable demographic and customer-created segment advertising targeting, create reports for you to analyze you and to create reports and/or metrics against which we can compare with our user base. In addition, our third parties may provide us with the option of exporting raw third party data to our servers such as timestamp, platform, event, and user ID. We can also record errors that occur in your applications and receive an export of data containing the error information.
Cookies are unique text files that are sent to your
browser from a Web server. As you browse our web site, cookies are
placed on your computer's hard drive including when you download, register
and/or purchase software. Cookies may include registration numbers
for any or all of your registered DataViz products. Because some cookies
may contain registration number(s), they can be linked to personally
identifiable information. DataViz does not provide any personally identifiable
information from cookie data to third parties. DataViz may use a third
party to analyze for DataViz general web site statistics such as number
of pages viewed, browser types, etc. obtained from cookies. Cookies
are used by DataViz for the following:
- To track the method of your referral to our site
- Anonymous statistical
- Shopping cart creation/modification (consequently, you
will not be able to shop on our web site if your browser is not
set to accept cookies)
- To track your site session and present
information, graphics or hyperlinks based on your session and/or
write information to submission forms when contacting DataViz
present information, offers and invitations (surveys, beta programs,
etc.) based on your product registration and improve your experience
with the site.
We may collect, create and disclose to third parties aggregated,
anonymous statistics regarding our sales, traffic analyses and other
information regarding or collected through our web site. This information
won't include individually identifiable data about you.
We may also sometimes engage agents or contractors to perform services
necessary to our operations (for example, delivery of products, distribution
of e-mail, etc.). When we do, we may give them access to name, addresses
or other information necessary for them to do their job for us, but
not for any other purpose.
Finally, in the event our company or its assets were ever sold,
our customer database naturally would be transferred to the new owner.
Except as described above, and except as may be required by law,
we will not disclose your personally identifiable information to
others without your consent.