Frequently Asked Reseller Questions
How do I become a reseller?
As a reselling partner, can I get complimentary copies of your products to learn from?
Can I also sell Academic versions?
- Yes, discounted Academic versions for most products are also available through Ingram Micro or Douglas Stewart. Please contact your account manager at Ingram Micro or Douglas Stewart to request an Academic Authorization Reseller Form.
I am a VAR and am interested in purchasing multiple units. Do you offer volume licensing?
- Yes. Volume licenses start at 5 or more licenses and are available direct at DataViz or through distribution. Please visit the volume licensing section of our web site to learn about the unique benefits of the volume license program and for information on contacting our enterprise sales team directly.
Some Palm devices come with Documents To Go. What is the difference between the Premium Edition and the bundled version?
- The following chart will display all the features that the Premium Edition offers above the bundled version.
Do you offer a competitive upgrade for solutions built into Sony Ericsson and Nokia smartphones?
- Yes. Documents To Go for Symbian UIQ and Series 80 is unique in that it features revolutionary InTact Technology that preserves all file formatting after a document has been edited on the handheld. To process an upgrade order for Documents To Go, please contact the DataViz sales department at (800) 733-0030 or +1-203-874-0085.
I am a VAR or enterprise solutions provider. Why should I recommend RoadSync & Documents To Go to my customers?
RoadSync is the only Microsoft licensed and recommended Exchange ActiveSync client for non-Microsoft based smartphones. RoadSync features direct push technology which mobilizes Outlook e-mail /data and eliminates the need for costly middleware servers. We currently offer versions of RoadSync for Symbian S60, S80, UIQ, JAVA MIDP 2.0, Windows Mobile 2003 and Palm devices. Click here for more info.
Documents To Go is the number one selling business solution for Palm OS handhelds worldwide because of its strong value and reasonable pricing. Documents To Go for Symbian UIQ, Series 80 and Windows Mobile allows customers to use, edit and create actual Microsoft Word, Excel and PowerPoint files on their smartphone. Revolutionary InTact Technology preserves all document formatting. Click here for more info.
What kind of tools can I expect from DataViz to help me sell product?
- DataViz offers a variety of literature and demo versions to support you through the sales process. We offer many materials which are available to our resellers at no charge such as product specification sheets, shelf-talkers, counter cards, advertising reprints, product reviews, etc. Contact us for more information.
How can I receive e-mail support?
- An e-mail support account has been created specifically for DataViz resellers and distributors. E-mails sent to this account go directly to a tech support manager and take priority.
What can the customer expect after they have purchased a Dataviz product?
- DataViz backs their products with a 30 day money back guarantee. If the customer has a question, we have several means of contacting our support team. Our customer service has allowed us to gain over 23 years of experience in the software field.
I have a customer who recently purchased one of your products, and you have a newer version available. What is your policy for this?
- Any customers who purchase an older version of our software may contact us within thirty days to be upgraded to the latest version as a download at no additional charge.
Does Dataviz offer stock rotation?
- Yes, we allow all resellers to exchange older stock for the latest version. All exchanges for U.S. and Canadian based resellers are done through Ingram Micro. You can contact them at (800) 456-8000 for more details. Reseller based outside of the U.S. and Canada should contact their local distributor.
Does Dataviz also have price protection?
- Yes, if prices should fall below what you paid for your current stock, you can contact your distributor and have your account credited.
