- Where do I get RoadSync for Android?
- What is the latest version?
- What's new in the latest version?
- Do I need to do anything special when installing the latest version?
- What Android-powered devices are currently supported?
- What versions of Android does RoadSync support?
- Why can't I find the RoadSync Full Version Key in Android Market?
- Where do I report bugs and submit feature requests?
- Does RoadSync for Android support Self-Signed Certificates?
- Does RoadSync for Android support bi-directional synchronization?
- Now that there is only one main RoadSync application icon, how can I add a widget or shortcut to the home screen?
- What features are planned next?
- How can I view a sync log or troubleshoot errors?
- What do I do if the application is acting oddly?
- How much does RoadSync for Android cost?
- Where do I get RoadSync for Android?
RoadSync is exclusively available as a free 14-day trial exclusively through Android Market on your device. Click here to learn how to get it.
- What is the latest version?
The latest version of the RoadSync is 2.5.
- What's new in the latest version?
An overview of what we have added in RoadSync 2.5 can be found here.
- Do I need to do anything special when installing the latest version?
You should be able to simply install the latest version over any previous versions. Although not necessary, restarting your phone after installation is never a bad idea.
- What Android-powered devices are currently supported?
RoadSync supports all Android-powered devices that currently have Android Market. A complete list of supported devices, including photos, can be found here.
- What versions of Android does RoadSync support?
The latest version of RoadSync currently supports all the latest versions of Android including 1.5 (Cupcake), 1.6 (Donut), and 2.0/2.1 (Eclair). RoadSync will also support Android 2.2 (Froyo) once it is officially released by Google at which point the Full Version Key will become available in the Android Market.
- Why can't I find the RoadSync Full Version Key in Android Market?
If you can not find the RoadSync Full Version Key in the Android Market, you may not have paid applications available in your region. A complete list of regions that support paid applications can be found on Google's website here. We are working on a way to make the key available for purchase in all regions in a future update. You can sign-up to be notified when it becomes available by simply submitting you name and e-mail here.
Please Note: If you have updated your device with an unauthorized or hacked ROM like Android 2.2 (Froyo) on your Nexus One, the RoadSync Full Version Key will not display in Android Market. Once the firmware is officially released by Google or the device manufacturer, then the Android Market will be updated to show all copy-protected applications including the RoadSync Full Version Key. Unfortunately, this is out of our hands. In some cases, it may take a few days for previously purchased apps to display in the Android Market after a device's firmware has been updated.
- Where do I report bugs and submit feature requests?
All feedback (good and bad) is important to us as we shape future versions of the software. To ensure that all submissions are tracked and monitored by the DataViz Android Team, please use the "Give Us Feedback" button in the main application. You can also submit feedback from a desktop computer here.
- Does RoadSync for Android support self-signed certificates?
Yes. The latest version should allow you to sync against servers using self-signed certificates.
- Does RoadSync for Android support bi-directional synchronization?
Yes. All changes to your RoadSync e-mail, calendar and contacts made on the mobile device will automatically sync with Exchange and be reflected when you open Outlook on the desktop (and vice-versa.)
- Now that there is only one main RoadSync application icon, how can I add a widget or shortcut to my home screen?
From the home screen, go to Menu > Add > Widgets > RoadSync Calendar or Tasks.
From the home screen. go to Menu > Add > Shortcut > RoadSync Calendar, Mail or Tasks.
- What features are planned next?
The Microsoft Exchange ActiveSync protocol supports plenty of great productivity enhancing features for Exchange Server 2003, 2007 and 2010. We can not comment on exactly which features will be implemented in our Android client, but we plan to add functionality via a series of updates.
You can also check out our feature matrix and to get a good idea of where we are headed based on features we already support on other mobile phone platforms.
And don't forget, please use the "Give Us Feedback" menu in the main application to sumbit your requests to the DataViz Android Team. You can also submit feedback from a desktop computer here.
- How can I view a sync log or troubleshoot errors?
We understand that it is currently difficult to troubleshoot errors when using RoadSync. We are working to add more logging and help information to the product, but in the meanwhile, please review the following Technical Support Document which lists common error messages and solutions. To view the log, please launch the main RoadSync application > Hit the Menu > and select View Log. This will contain your sync history and any connection errors. Please note: it is not unusual for -1000 and -1001 errors to be shown here, but RoadSync typically tries to resolves these without any user intervention.
We are also looking to learn what circumstances may be unique to Android, so please use the "Give Us Feedback" menu in the main application to submit your requests to the DataViz Android Team. If you are unable to even get up and running, please submit feedback from a desktop computer here. We can not promise to reply to all submissions, but we do hope to address most reported issues in a future version of the software.
- What do I do if the application is acting oddly?
A good troubleshooting tip which will resolve many issues (especially if upgrading from one version to the next) is to Reboot, Reset, Uninstall and Reinstall.
REBOOT - Power on and off your phone by holding the Power button > Power off. You would be surprised how many issues this often resolves.
RESET - To reset your RoadSync data, open the main RoadSync application > Menu > Reset All. This will remove all Exchange e-mail and contact data from your device which will be redownloaded from the server on your next successful sync. This also typically corrects any records or databases that may have becomes corrupted along the way.
UNINSTALL - To uninstall RoadSync, go to the main home screen > Menu > Settings > Applications > Manage Applications > RoadSync > Uninstall
REINSTALL -
You can always download and reinstall the latest version of RoadSync through Android Market. Steps are here.
Hopefully, these steps will get you back up and running smoothly.
- How much does RoadSync for Android cost?
An unlock key which permanently activates RoadSync is available exclusively through the Android Market for a limited-time introductory price of $9.99 (Regularly $19.99.) See how to get it now!
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