Frequently Asked Questions

1. Does Documents To Go support the iPad?
2. What are the requirements for installing/using Documents To Go?
3. How do I re-install Documents To Go on my iPad, iPhone or iPod touch?
4. What is the difference between "Documents To Go" and "Documents To Go Premium"?
5. How much does Documents To Go cost?
6. How large is Documents To Go?
7. Does DataViz offer volume/site licensing?
8. Are localized versions of Documents To Go available?
9. What is InTact Technology™?
10. Does Documents To Go support Office 2007/2010 files?
11. Does Documents To Go support bi-directional synchronization with a computer?
12. Does Documents To Go support printing?
    

Answers to Frequently Asked Questions:

1. Does Documents To Go support the iPad?
Yes, starting with version 3.3, Documents To Go will install and run on the iPad. This version is is optimized for the iPad's larger screen and adds some iPad-specific features such as support for iTunes File Sharing so you can easily move files between your iPad & computer as well as support for inter-application document sharing, which means apps like the built-in iPad email app can now open supported attachments in Docs To Go.

2. What are the requirements for installing/using Documents To Go?
In order to install and use Documents To Go, you must be using a supported iPad, iPhone or iPod touch. Full system requirements can be found here.

3. How do I re-install Documents To Go on my iPad, iPhone or iPod touch?
If for some reason you need to re-install Documents To Go on your device, you can do so by going here and following the directions under "To redownload the application to your iPhone, iPod touch, or computer".

4. What is the difference between "Documents To Go" and "Documents To Go Premium" (previously called "Documents To Go with Exchange Attachments)?
"Documents To Go" lets you:

• View, edit & create Word files
• View, edit & create Excel files
• View PowerPoint, iWork, PDF and other files
• Synchronize files with an included desktop application.

"Documents To Go Premium " has the same functionality as "Documents To Go" but also lets you:

• Edit & create PowerPoint files
• View, edit & sync files stored in Google Docs, Box.net, Dropbox, iDisk & SugarSync

5. How much does Documents To Go cost?
Documents To Go and Documents To Go Premium are available for $9.99 and $16.99 respectively from Apple's App Store.

6. How large is Documents To Go?
'Documents To Go' and 'Documents To Go Premium' both require 20.3 MB of free device memory to install.

7. Does DataViz offer volume/site licensing?
Due to the current nature of the Apple App Store, DataViz does not offer discounted volume/site licensing pricing.

8. Are localized versions of Documents To Go available?
Yes, starting with version 3.3, Documents To Go is available in English, French, Italian, German, Spanish and Brazilian Portuguese versions.

9. What is InTact Technology™?
You can learn more about InTact Technology here.

10. Does Documents To Go supports Office 2007/2010 files?
Yes, the current version of Documents To Go supports Office 2007/2010 for Windows and Office 2008 for Mac.

11. Does Documents To Go support bi-directional synchronization with a computer?
Yes, Documents To Go includes a desktop application (for Windows and Macintosh) which supports bi-directional synchronization. A WiFi connection is required and your router must support multicasting.

12. Does Documents To Go support printing?
The current version of Documents To Go does not support native printing. If you would like to request support for native printing, please submit this request via the Customer Feedback area of our web site.